FAQ

    SIZING

    XXS = 0      XS = 2      S = 4/6      M = 8/10      L = 12/14       XL = 16

    RETURN POLICY

    WE ACCEPT RETURNS FOR STORE CREDIT ONLY :: NO REFUNDS.  ALL RETURN REQUESTS MUST BE MADE WITHIN 14 DAYS OF PURCHASE OR CONFIRMED DELIVERY FOR ONLINE ORDERS. 

    ALL RETURNS MUST BE UNWORN_UNWASHED_WITH HANGTAGS ATTACHED AND RETURNED WITH ORIGINAL WHITE BAG.

    (Q) HOW TO START A RETURN REQUEST:

    • Please email orders@emilydawnlong.com to initiate your return. Once approved, please include your tracking number and mail your item in its original packaging to:

      • EMILY DAWN LONG

      • 195 CHRYSTIE ST. SUITE #600B

      • NEW YORK, NY 10002

    • Because we are a small brand, the customer is responsible for return shipping costs (always welcome to schedule an in-person NYC studio drop-off as well). We highly recommend keeping your tracking number as proof of shipment.

    • Once we receive your return at the studio, please allow our small team up to 5 business days for us to confirm receipt, check the condition of your item, and follow up with confirmation about your store credit.

    EXCHANGE POLICY

    AS A SMALL BRAND WITH LIMITED, MADE-TO-ORDER INVENTORY, WE ARE ONLY ABLE TO OFFER LIKE-FOR-LIKE EXCHANGES, SUBJECT TO AVAILABILITY.

    EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF PURCHASE OR CONFIRMED DELIVERY FOR ONLINE ORDERS.

    (Q) CAN I EXCHANGE MY ORDER?

    • Yes !!! We're happy to accommodate exchanges within 14 days, provided the item is unworn, unwashed, undamaged, with original hangtags attached, and returned in its original white bag.

    • Please email orders@emilydawnlong.com to begin your exchange request.

    (Q) HOW TO MAKE AN EXCHANGE: 

    • Once approved, please include your tracking number and mail your item in its original packaging to:

      • EMILY DAWN LONG

      • 195 Chrystie St. #601F

      • NEW YORK, NY 10002

    (Q) DO I HAVE TO PAY FOR MY RETURN/EXCHANGE?

    • Because we are a small brand, the customer is responsible for shipping the item back to us. We’ve got you covered on the way back for the exchange ;) We highly recommend keeping your tracking number as proof of shipment.

    SHIPPING & TRANSIT POLICY

    ONCE YOUR ORDER LEAVES OUR STUDIO, IT'S IN THE HANDS OF THE SHIPPING CARRIER. WHILE WE ALWAYS DO OUR BEST TO HELP IF ANY ISSUES COME UP, EMILY DAWN LONG IS NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST, STOLEN, DELAYED, MISDELIVERED, OR DAMAGED IN TRANSIT.

    • If your tracking shows your package has been delivered but you can't locate it, we recommend reaching out to the shipping carrier directly to open a claim.

    • For returns and exchanges: we kindly ask that you ship your package using a tracked service and keep your proof of postage until we've confirmed receipt. Because we're a small brand, we aren't able to issue store credit, exchanges, or replacements for packages that are lost or damaged on their way back to our studio.

      ORDERS/PAYMENT

      (Q) CAN I TRACK THE STATUS OF MY ORDER?

      • You will receive a confirmation email stating your order is on the way along with a tracking number and information for you to follow. Once your order leaves our hands, it’s in the care of the shipping carrier!

      (Q) WHERE CAN I FIND MY ORDER INVOICE?

      • Once your order has been placed & confirmed, you will receive an email confirmation with your digital invoice. If you cannot find your order email, check every folder before emailing us at orders@emilydawnlong.com and we will send you a new email.

      (Q) HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

      • Each item is different and states directly on product page. Please allow 1-3 days for your order to be processed and fulfilled. Select items are made in small batches and are available for PREORDER and may take 4-6 weeks to ship. Please check stock availability on the item page when checking out.

      WANDA WORLD

      (Q) HOW DOES SIZING WORK ON THE HAT?

      • A Hat Named Wanda comes in two (suggestive size) S/M + M/L. Both of which can be shrunken or stretch if needed, so don't worry about sizing too much, trust your noggin re:sizing! You cant really go wrong with either size, as its 100% cotton easily moldable to your head.

      (Q) CAN I WASH MY WANDA?

      • A Hat Named Wanda is 100% cotton so yes! its safe: I highly recommend bringing your Wanda to the ocean, a river, a babbling brook and wash her by hand and then let her dry on a rock (You'll thank me later)

        (Q) IS THERE A WAY TO ADD MORE ROOM TO MY WANDA IF ITS TOO TIGHT?

        • Yes! Because Wanda is 100% cotton, you can shrink or stretch her very easy. Take a steamer and steam the inside of the hat around the brim (first stripe) and then place the hat on your knee and pull towards you, moving the hat around in a circle. It will add a solid 1 - 2 inches depending on how much room you need and how much you steam and pull on her.

        (Q) WHAT IS "A HAT NAMED WANDA"?

        • Wanda is a vintage hat that EDL owned for years. She reached out to her friend, knitwear designer Maria Dora and they recreated the hat in peru in 2019. A Hat Named Wanda is named after EDL's favorite movie "A FISH CALLED WANDA" 

        GARMENT CARE

        (Q) HOW DO I TAKE CARE OF KNITS?

        • never hang your knits.
        • Dry clean, if specified.
        • Viscose knits are delicate pieces. Make sure to avoid any practices that may cause snags. Store folded, do not hang.
        • Wash garments with cold water on delicate cycles or by hand.
        • For all ready-to-wear garments, we advise you to refer to the care instructions indicated on the garment’s composition label or to make use of professional dry cleaners.
        • For all objects, we recommend using a soft cloth to keep it clean. 

          OTHER

          (Q.) ARE YOU ACCEPTING INTERNS?

          • We are always looking for talented, hardworking individuals who are curious and want to learn. If interested, please forward a resume to studio@emilydawnlong.com with the subject line, “Internship”.

          (Q) I LOST MY PIN FOR THE BUTTERFLY CLIP, DO YOU HAVE REPLACEMENTS?

          We love you guys so much <3 and appreciate your understanding. It lets us continue making small-batch pieces made for you !!