FAQ

SHIPPING

USPS Domestic Priority: Delivery within 2–5 business days
USPS International: Delivery within 6–10 business days
UPS International Express: Delivery within 4–8 business days

(Q) WHAT LOCATIONS DO YOU SHIP TO?

  • We ship worldwide with USPS or with a secondary option (UPS) for international orders. Please contact us at studio@emilydawnlong.com if your country is not available for shipping.

(Q) HOW MUCH DOES SHIPPING COST?

  • Standard Shipping: $10.00
  • Standard International Shipping: $24.00
  • UPS International Shipping: $50.00

    ORDERS/PAYMENT

    (Q) CAN I TRACK THE STATUS OF MY ORDER?

    • Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.

    (Q) WHERE CAN I FIND MY ORDER INVOICE?

    • Once your order has been placed & confirmed, you will receive an email confirmation with your digital invoice. If you cannot find your order email, check every folder before emailing us at studio@emilydawnlong.com and we will send you a new email.

    (Q) HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

    • Please allow 1-3 days for your order to be processed and fulfilled. This process may take slightly longer during periods of high order volume. Some items, such as A HAT NAMED WANDA, are made in small batches and are available for PREORDER and may take 4-6 weeks to ship. Please check stock availability when checking out 

    (Q) CAN I CANCEL MY ORDER?

    PRE-ORDERS:

    (Q) HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    • Estimated ship date can be found in the item description and may be subject to change. Never more than 6-8 weeks on PREORDERS, and sometimes sooner!

    (Q) HOW DO PRE-ORDERS WORK?

    • Items marked as PRE-ORDER require a 100% deposit. Because our pieces are handmade, please allow for additional timing to make each product. For additional information: email us at studio@emilydawnlong.com 

    GARMENT CARE

    (Q) HOW DO I TAKE CARE OF KNITS?

    • Do not bleach.
    • Do not tumble dry. Lay flat to dry.
    • Dry clean, if specified.
    • Store folded, do not hang.
    • Viscose knits are delicate pieces. Make sure to avoid any practices that may cause snags.
    • Wash garments with cold water on delicate cycles or by hand.
    • For all ready-to-wear garments, we advise you to refer to the care instructions indicated on the garment’s composition label or to make use of professional dry cleaners.
    • For all objects, we recommend using a soft cloth to keep it clean. 

    WANDA WORLD

    (Q) HOW DOES SIZING WORK ON THE HAT NAMED WANDA?

    • A Hat Named Wanda is hand crocheted in Peru by a small group of Artisan women, the fun thing about that is - they all have a bit of a difference personality, based on the woman who made them. You cant really go wrong with either size, as its 100% cotton easily moldable to your head.

      (Q) HOW DO I KNOW WHAT SIZE WANDA FITS ME?

      • A Hat Named Wanda comes in two (suggestive sizes) S/M + M/L. Both of which can be shrunken or stretch if needed, so don't worry about sizing too much, trust your noggin re:sizing!

      (Q) CAN I WASH MY WANDA?

      • A Hat Named Wanda is 100% cotton so yes! its safe: I highly recommend bringing your wanda to the ocean, a river, a babbling brook and wash her by hand and then let her dry on a rock, or mold to your head ( You'll thank me later)

        (Q) IS THERE A WAY TO ADD MORE ROOM TO MY WANDA IF ITS TOO TIGHT?

        • Yes! Because Wanda is 100% cotton, you can shrink or stretch her very easy. Take a steamer and steam the inside of the hat around the brim (first stripe) and then place the hat on your knee and pull towards you, moving the hat around in a circle. It will add a solid 1 - 2 inches depending on how much room you need and how much you steam and pull on her. :)

            EXCHANGE/REFUND POLICY

            AS A SMALL BRAND WITH LIMITED QUANTITIES OF INVENTORY, WE ARE ONLY ABLE TO FULFILL EXCHANGES. NO RETURNS ACCEPTED. EXCHANGE REQUESTS MUST BE MADE WITHIN 7 DAYS FROM THE DELIVERY DATE. 

            (Q) CAN I EXCHANGE MY ORDER?

            •  All items are exchangeable for store credit only. We're happy to accommodate returns within 7 days of purchase of confirmed delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. Please email studio@emilydawnlong.com to initiate an exchange. 
            (Q) HOW TO MAKE A RETURN / EXCHANGE:
            • Please mail product in its original packaging to:
            • EMILY DAWN LONG
            • 195 CHRYSTIE ST. SUITE #600B
            • NEW YORK, NY 10002

              (Q) DO I HAVE TO PAY FOR MY RETURN?

              • Sender is responsible for all product exchange shipping fees. We highly advise you to obtain a proof of posting in the form of a tracking number. EMILY DAWN LONG is not responsible for returns or exchanges that fail to reach us.

              OTHER

              (Q.) ARE YOU ACCEPTING INTERNS?

              • We are always looking for talented, hardworking individuals who are curious and want to learn. If interested, please forward a resume to studio@emilydawnlong.com with the subject line, “Internship”.

              (Q) I LOST MY PIN FOR THE BUTTERFLY CLIP, DO YOU HAVE REPLACEMENTS?